Users are responsible for maintaining the confidentiality of their Display Name and Password.
Users are responsible for all activities that occur under their Display Name and Password.
If any information provided by the user is untrue, inaccurate, not current, or incomplete, Soulful Overseas Pvt. Ltd. reserves the right to suspend, terminate, or block access to the user’s membership on the Platform.
Services Offered:
Soulful Overseas Pvt. Ltd. provides various Internet-based services through the Platform, enabling users to purchase products such as daily needs, electronics, clothing, home decor, and customized products.
Products may be purchased through multiple payment methods available on the Platform.
Users must ensure that products returned are unused and have original tags intact at the time of creating a return request.
If the returned product is used, damaged, or has missing tags, the return request will be declined and the product will be re-shipped to the customer.
If the return request is declined, the user will not be eligible for a refund, and Soulful Overseas Pvt. Ltd. will not be liable for the same.
If the user fails to accept the re-shipped product after a declined return, they will continue to be ineligible for a refund, and the company assumes no liability.
Product-specific conditions may apply and will be displayed along with the respective product.
Soulful Overseas Pvt. Ltd. does not warrant that product descriptions or other content on the Platform are accurate, complete, reliable, current, or error-free and assumes no liability for inaccuracies.
Pricing, Order Acceptance, and Business Rights:
Soulful Overseas Pvt. Ltd. reserves the right to change product prices, discontinue products, or update product information at any time without prior notice.
All orders placed by users are treated as an “offer to purchase,” and the company may accept or reject the order at its sole discretion.
Order confirmation is dependent on product availability, payment verification, and internal fraud or security checks.
In case of pricing errors, technical issues, stock unavailability, or operational/business challenges, the company may cancel or reduce the quantity of any order.
If an order is cancelled after successful payment, the user will receive a refund as per the company’s refund policy.
Soulful Overseas Pvt. Ltd. shall not be held responsible for delays in order processing or cancellations caused by logistics disruptions, supplier shortages, system errors, or any business-related constraints.
